Welcome to Sami’s Instruments. By accessing or using our website https://samisintruments.com, you agree to comply with and be bound by the following Terms & Conditions.

1. Introduction / Agreement to Terms

1.1 Acceptance of Terms

By using this website, you confirm that you have read, understood, and accepted these Terms & Conditions.

1.2 Eligibility to Use Website

You must be at least 18 years old or legally able to enter into contracts in your jurisdiction. Use of this website is limited to lawful purposes only.

1.3 Modifications to Terms

Sami’s Instruments reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.

2. Definitions & Interpretation

2.1 Definitions

• “Website” refers to https://samisintruments.com.

• “Products” means surgical instruments, implants, and related items sold on the website.

• “User” means any visitor or customer using the website.

2.2 Interpretation of Terms

Headings are for convenience only and do not affect the interpretation of these Terms.

3. Website Use & Access

3.1 Lawful Use Only

You agree to use the website only for lawful purposes and in compliance with all applicable laws.

3.2 Prohibited Activities

You may not:

• Use the website to transmit harmful or illegal content.

• Copy or distribute content without permission.

• Attempt to access unauthorized areas of the website.

3.3 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

4. Product Information (Surgical Instruments Specific)

4.1 Medical Use Disclaimer

Products are intended for professional medical use only.

4.2 Professional Use Only

All surgical instruments should be handled by trained medical professionals.

4.3 Product Images & Descriptions

Images are for illustrative purposes. Actual product appearance may vary.

4.4 Accuracy of Information

We strive to ensure accuracy, but errors may occur. Always verify product details before use.

5. Regulatory & Compliance Notice

5.1 Country-Specific Regulations

Products may be subject to local regulations. Users are responsible for compliance.

5.2 FDA / CE / ISO Disclaimer

Certifications and compliance are listed on our Certificates page.

5.3 Import & Export Laws

Users must comply with all applicable import/export laws and duties.
Important for Google: All medical claims are factual and no false promises are made.

6. Orders & Order Acceptance

6.1 Order Placement

Orders can be placed through the website following the checkout process.

6.2 Order Confirmation

You will receive an email confirming your order.

6.3 Right to Refuse or Cancel Orders

We reserve the right to cancel or refuse any order at our discretion.

7. Pricing & Payments

7.1 Currency & Taxes

All prices are in USD unless otherwise stated. Taxes and duties may apply.

7.2 Payment Methods

We accept payments via credit/debit cards, PayPal, and other methods displayed at checkout.

7.3 Payment Security

All payments are processed securely through trusted payment gateways.

8. Shipping & Delivery

8.1 Shipping Regions

We ship internationally; restrictions may apply.

8.2 Delivery Time Estimates

Delivery times vary based on location and product availability.

8.3 Customs & Duties Responsibility

Customers are responsible for any import duties or customs fees.

8.4 Lost or Delayed Shipments

We are not liable for delays due to carrier or customs issues.

9. Returns, Refunds & Exchanges

9.1 Eligibility for Returns

Returns accepted only if products are unused and in original packaging.

9.2 Non-Returnable Medical Products

Certain products (e.g., surgical implants) are non-returnable for hygiene and sterilization reasons.

9.3 Refund Processing Time

Approved refunds processed within 7–14 business days.

9.4 Damaged or Incorrect Products

Contact support immediately if you receive damaged or incorrect items.

10. Bulk Orders & Custom Manufacturing

10.1 Custom Orders Policy

Custom instruments or implants must be approved before production.

10.2 Bulk Pricing

Discounts may apply for bulk orders; contact us for details.

10.3 Cancellation of Custom Orders

Custom orders cannot be canceled once manufacturing has started.

11. User Content & Reviews

11.1 Customer Reviews

You may submit reviews at Customer Reviews.

11.2 Prohibited Content

No offensive, illegal, or misleading content allowed.

11.3 Right to Remove Content

We may remove any content at our discretion.

12. Intellectual Property Rights

12.1 Website Content Ownership

All website content is owned by Sami’s Instruments.

12.2 Trademarks & Logos

All trademarks and logos are protected.

12.3 Unauthorized Use

No content may be copied, distributed, or used without permission.

13. Privacy & Data Protection

13.1 Personal Data Collection

Personal information is collected per our Privacy Policy.

13.2 Cookies Usage

We use cookies to improve website performance and user experience.

13.3 Data Security

We implement reasonable measures to protect your data.

14. Third-Party Links

14.1 External Websites

We are not responsible for third-party websites linked from our site.

14.2 No Responsibility Clause

Any interaction with third-party sites is at your own risk.

15. Limitation of Liability

15.1 No Medical Liability

We are not liable for misuse of surgical instruments.

15.2 Indirect or Consequential Loss

We are not responsible for indirect losses or damages.

15.3 Maximum Liability Limit

Liability is limited to the purchase price of the product.

16. Indemnification

16.1 User Responsibility

You agree to indemnify Sami’s Instruments against claims arising from misuse.

16.2 Legal Claims

You must notify us promptly of any claims related to your use of the website.

17. Warranty Disclaimer

17.1 No Implied Warranties

Products are provided “as-is” without warranties.

17.2 Product Use Disclaimer

We do not guarantee results; proper professional use is required.

18. Force Majeure

18.1 Events Beyond Control

We are not liable for events beyond our reasonable control, including natural disasters, strikes, or technical failures.

19. Termination of Access

19.1 Termination Without Notice

We may suspend or terminate access at any time without prior notice.

19.2 Effect of Termination

Termination does not affect rights or obligations accrued prior to termination.

20. Governing Law & Jurisdiction

20.1 Applicable Law

These Terms are governed by the laws of Pakistan.

20.2 Legal Disputes Resolution

Disputes will be resolved in the courts of Sialkot, Pakistan, unless otherwise agreed.

21. Language

21.1 English Prevails

In case of conflict, the English version of these Terms governs.

22. Changes to Terms & Conditions

22.1 Updates & Revisions

We may revise Terms at any time; the updated Terms are effective upon posting.

23. Contact Information

23.1 Business Details

Sami’s Instruments – Surgical Instruments Manufacturer & Supplier

23.2 Support Email

Email: info@samisintruments.com

23.3 Business Address

Block C Commercial Area, Citi Housing Society, Sialkot, Punjab 51410, Pakistan