Privacy Policy – Sami’s Instruments

Sami’s Instruments (“we”, “our”, “us”) values the privacy of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from https://samisintruments.com.

By using our website, you agree to the practices described in this Privacy Policy.

Related Pages:

Introduction

1.1 Purpose of This Privacy Policy

This Privacy Policy is designed to inform you about how your personal and business information is collected, used, and protected when you interact with our surgical instruments online store.

1.2 Who We Are

Sami’s Instruments is a supplier and exporter of high-quality surgical and orthopedic instruments, serving hospitals, clinics, distributors, and medical professionals worldwide.

Website: https://samisintruments.com
Location: Block C Commercial Area, Citi Housing Society, Sialkot, Punjab 51410, Pakistan

1.3 Acceptance of This Policy

By accessing or using our website, placing an order, or contacting us, you confirm that you have read and accepted this Privacy Policy.

Information We Collect

2.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing & Shipping Address

2.2 Business / Institutional Information

For bulk or professional orders, we may collect:

Hospital, Clinic, or Company Name
Business Address
VAT / Tax information (if applicable)

2.3 Payment Information

Important:
We do not store or process your card details.
All payments are securely handled by trusted third-party payment gateways. We only receive payment confirmation.

(See our Terms & Conditions for payment details.)

2.4 Technical Information

Automatically collected information includes:

IP Address
Browser Type
Device Information
Operating System
Pages visited and time spent on our website

2.5 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing & Delivery

To confirm, process, ship, and deliver your orders efficiently.

3.2 Customer Support & Communication

To respond to inquiries, provide order updates, and offer customer assistance.

3.3 Legal & Regulatory Compliance

To comply with international trade laws, tax regulations, and legal requirements.

3.4 Website Improvement & Analytics

To analyze user behavior and improve website performance, products, and services.

3.5 Marketing (Optional)

With your consent, we may send promotional emails, offers, or product updates.
You can unsubscribe at any time.

Cookies Policy

4.1 What Are Cookies

Cookies are small files stored on your device that help websites function properly and remember user preferences.

4.2 Types of Cookies We Use

Essential Cookies: Required for core website functionality
Analytics Cookies: Help us understand visitor behavior
Marketing Cookies: Used for promotions and advertisements (if enabled)

4.3 How to Disable Cookies

You can disable cookies through your browser settings. Please note that some features of the website may not function properly.

Sharing of Information

5.1 Third-Party Service Providers

We may share limited information with:

Payment processors
Shipping & courier companies
Website analytics providers

These third parties are obligated to protect your data.

5.2 Legal Disclosure

We may disclose information if required by law, court order, or government authority.

5.3 Business Transfers

In the event of a merger, sale, or transfer of assets, customer information may be transferred as part of the business.

Data Protection & Security

6.1 Data Security Measures

We implement industry-standard security measures including:

SSL encryption
Secure servers
Restricted access to sensitive data

6.2 Data Retention Policy

We retain personal information only as long as necessary for business, legal, or regulatory purposes.

User Rights (GDPR & International Compliance)

You have the right to:

7.1 Right to Access

Request access to your personal data.

7.2 Right to Correction

Request correction of inaccurate or incomplete information.

7.3 Right to Deletion

Request deletion of your personal data, subject to legal obligations.

7.4 Right to Data Portability

Request a copy of your data in a structured format.

7.5 Right to Withdraw Consent

Withdraw consent for marketing communications at any time.

Medical & Professional Disclaimer

Very Important for Surgical Instruments

8.1 For Professional Use Only

All products sold on this website are intended strictly for professional medical use by qualified healthcare professionals.

8.2 No Medical Advice

Information provided on this website does not constitute medical advice, diagnosis, or treatment.

8.3 Buyer Responsibility

The buyer is responsible for ensuring that products are used in accordance with applicable medical standards and local regulations.

(Also refer to our Terms & Conditions.)

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@samisintruments.com
Website: https://samisintruments.com
Customer Support: Contact Us