Keeping our Shipping Policy in mind, (Samis Instruments is a leading brand in surgical equipment). We take full responsibility for shipping if any issue arises with our products. For exchanges or returns, shipping charges will be deducted. If you wish to return a product, please contact us beforehand at the following address: 51040 Main Boulevard, 153 A, Near Water Fountains, City Housing, Sialkot.

If there is any defect in our product, whether you have used it or not, you can return it within 100 days. If you wish to return an item after this period, you may still do so if the issue was originally caused by us. In such a case, you can return the product.

When we receive the returned product, we will send you an email. You will need to provide your account details, and within 3 business days, your amount will be refunded. If the issue was caused by us, no shipping or other charges will be deducted. However, if the issue was on your end, shipping and any applicable taxes will be deducted from the refund, and the remaining amount will be returned to you.